At Jensen PLG, we are committed to providing high-quality leather goods and exceptional customer service. If you are not satisfied with your purchase, this policy outlines the terms for refunds, returns, and exchanges. Please read it carefully.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item is unused, undamaged, and in its original condition, including packaging.
  • The return is requested within 30 days of purchase.
  • The item is defective, damaged during transit, or not as described.

Non-Returnable Items:

  • Customized or personalized leather goods.
  • Gift cards.
  • Items marked as final sale at the time of purchase.

To complete your return, we require a receipt or proof of purchase.

2. How to Initiate a Return

To request a return, follow these steps:

  1. Email us at info@jensen-plg.com with your order details, a description of the issue, and any supporting evidence (e.g., photos of defects).
  2. Our team will review your request and provide instructions for returning the item.
  3. Ship the item back to us using a trackable shipping method.

Note: Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refunds

Refunds will be issued under the following conditions:

  • Approved returned items will be inspected upon receipt.
  • If eligible, refunds will be processed to the original payment method within 5-10 business days of approval.

Non-Refundable Costs:

  • Shipping fees and handling charges.
  • Restocking fees may apply (up to 10% of the item’s value).

4. Exchanges

We offer exchanges for defective or incorrect items. To initiate an exchange:

  • Contact us at info@jensen-plg.com with your order details and a description of the issue.
  • If approved, we will send a replacement at no additional cost.

5. Cancellations

Physical Products:

  • Orders can be canceled before shipment. Once shipped, our returns policy applies.

Customized Items:

  • Customized or personalized orders cannot be canceled after production begins.

6. Warranty

Our leather goods are crafted with care and precision. Some items come with a warranty against manufacturing defects. Warranty terms vary by product and are outlined in the product documentation.

7. Exceptions

We strive to accommodate all return and refund requests. However, we reserve the right to deny requests in the following cases:

  • Returns are initiated outside the 30-day window.
  • The item shows signs of use, damage, or alteration not caused by manufacturing defects or transit.

8. Contact Us

For questions about this Refund and Returns Policy or to initiate a return, please contact us:

Jensen PLG
Email: info@jensen-plg.com
Phone: [Insert Contact Phone]Address: [Insert Physical Address]