At Jensen PLG, we are dedicated to ensuring that your leather goods are delivered to you safely and efficiently. This Shipping and Handling Policy provides information about our shipping methods, costs, and timelines.
1. Shipping Destinations
We currently ship to the following regions:
- Domestic: [Insert regions, e.g., Cyprus and neighboring areas].
- International: Worldwide shipping is available. Additional charges and extended delivery times may apply for international orders.
If your location is not listed, please contact us at info@jensen-plg.com to check availability.
2. Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- Customized or personalized orders may require additional processing time, up to 7-14 business days, depending on the complexity.
Note: Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods and Costs
We offer the following shipping options:
Standard Shipping
- Delivery Time: 5-10 business days (domestic), 10-20 business days (international).
- Cost: Calculated at checkout based on weight and destination.
Express Shipping
- Delivery Time: 1-3 business days (domestic), 5-7 business days (international).
- Cost: Higher than standard; calculated at checkout.
Free Shipping
- Available for orders over [Insert Amount, e.g., €100] (domestic only).
Customs and Import Duties:
For international orders, customers are responsible for any applicable customs fees, taxes, or import duties.
4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number and link to track your package. Please allow up to 24 hours for the tracking information to update.
5. Lost or Delayed Shipments
If your shipment is delayed or lost, please contact us at info@jensen-plg.com with your order details.
- For domestic orders, we consider a shipment lost if it has not been delivered within 15 business days of dispatch.
- For international orders, the timeframe is 30 business days.
We will work with the shipping carrier to resolve the issue and, where applicable, arrange for a replacement or refund.
6. Damaged Items
If your item arrives damaged:
- Contact us at info@jensen-plg.com within 7 days of receiving your order.
- Provide photos of the damage and packaging for assessment.
- We will arrange for a replacement or refund, depending on availability.
7. Shipping Restrictions
Some items may have restrictions based on your location, such as products made from certain materials that cannot be imported into specific countries. We will notify you if your order cannot be shipped due to these restrictions.
8. Contact Us
For questions about shipping and handling, please reach out to:
Jensen PLG
Email: info@jensen-plg.com
Phone: [Insert Contact Phone]Address: [Insert Physical Address]
