At Jensen PLG, we are dedicated to ensuring that your leather goods are delivered to you safely and efficiently. This Shipping and Handling Policy provides information about our shipping methods, costs, and timelines.

1. Shipping Destinations

We currently ship to the following regions:

  • Domestic: United Kingdom only.

If your location is not listed, please contact us at info@jensen-plg.com to check availability.

2. Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Customized or personalized orders may require additional processing time, up to 7-14 business days, depending on the complexity.

Note: Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods and Costs

We offer the following shipping options:
Standard Shipping

  • Delivery Time: 5-10 business days (within the UK).
  • Cost: Calculated at checkout based on weight and destination.

Express Shipping

  • Delivery Time: 1-3 business days (within the UK).
  • Cost: Higher than standard; calculated at checkout.

Free Shipping

  • Available for orders over £100 (UK only).

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number and link to track your package. Please allow up to 24 hours for the tracking information to update.

5. Lost or Delayed Shipments

If your shipment is delayed or lost, please contact us at info@jensen-plg.com with your order details.

  • For domestic orders, we consider a shipment lost if it has not been delivered within 15 business days of dispatch.

We will work with the shipping carrier to resolve the issue and, where applicable, arrange for a replacement or refund.

6. Damaged Items

If your item arrives damaged:

  1. Contact us at info@jensen-plg.com within 7 days of receiving your order.
  2. Provide photos of the damage and packaging for assessment.
  3. We will arrange for a replacement or refund, depending on availability.

7. Shipping Restrictions

We ship exclusively within the UK. Certain items may have additional restrictions based on material or other regulations. We will notify you if your order cannot be shipped due to these restrictions.

8. Contact Us

For questions about shipping and handling, please reach out to:
Jensen PLG
Email: info@jensen-plg.com
Phone: +44 7799111904
Address: Jensen PLG Ltd, PO Box 7694, Dudley, DY1 9PE